What New Frontline Managers Need to Know First

If you just got promoted to manager, the most important thing to understand is this. The job is not what you think it is. You were promoted because you were good at the work. Now your job is to get results through other people. Those two things look related. They aren’t. Most new managers spend […]

Training New Frontline Supervisors

The first 90 days of a new supervisor’s tenure decide the next ten years. Most companies don’t act like it. They promote someone on Monday, hand them a few direct reports, and tell them to ask questions if they get stuck. By the time anyone notices the supervisor is struggling, the team has already adjusted […]