Leading a Team Through Change

Change initiatives don’t usually fail at the top. They fail at the supervisor level. Senior leadership announces a new system, a new process, a new structure. The strategy makes sense in the boardroom. Then it hits the floor, where the supervisor has to actually deliver the news, answer the questions, and keep the team moving. […]

How to Coach an Underperforming Employee

Most managers wait too long. By the time they have the coaching conversation, the performance issue has been going on for months. The team noticed. The employee got comfortable with the lower standard. And now the conversation that should have happened in week two is happening in month six, when it’s harder, more emotional, and […]