Front Line Leadership

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January 3, 2024
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7 Tips to Improve Your Nonverbal Communication Skills

“Actions speak louder than words.” We’ve all heard this phrase, and when it comes to face-to-face communication, this adage holds true. Research shows that approximately 80-90 percent of the meaning of a message lies not in the words said, but what has been conveyed during a conversation through nonverbal communication. All face-to-face communication consists of […]
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January 3, 2024
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Coaching – Best Behaviors

Leadership coaching is the process of developing people’s skills and abilities to inspire growth within the members of an organization. Oftentimes managers find themselves needing balance between managing people and creating an environment where team members can grow and flourish. In every organization there will be areas for improvement. A good leader will have the […]
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January 3, 2024
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The Root of Conflict: Part 1

Conflict is an unavoidable factor in any interpersonal relationship including business relationships. While it’s easy to see the negative aspects of conflict, there can be some constructive aspects as well. Before we can understand how to handle and resolve conflict, it’s important to understand the main causes so good managers can have potential areas of […]
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January 3, 2024
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Feedback on the program has been extremely positive…

My company (LogistiCare) implemented the Front Line Leadership program as our foundational management/leadership development program this year. We started with a Pilot and certification training, both facilitated by Denise McIntyre. The company’s “official” rollout of Front Line Leadership began in August and continues through the next year. Feedback on the program has been extremely positive […]
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January 3, 2024
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The Root of Conflict: Part 2

While conflict is inevitable, a good manager will know how to spot the signs of conflict before it gets out of hand and be well-versed in tools to combat and stop conflict in its tracks. As discussed in Part 1, there are four main types of conflict in the workplace. A good manager can learn […]
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January 3, 2024
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DiSC and Conflict: Part 1

Conflict in the workplace is a normal occurrence. It is the expression of that conflict which determines whether it is constructive or destructive. In The Root of Conflict, Part 1 we discuss the main causes of workplace conflict; poor communication, differences in personalities, different values, and competition. Picture negative conflict as a disease in an organization. Left […]
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January 3, 2024
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Front Line Leadership Program is a 10!

The Front Line Leadership Program has improved our company’s locations across the USA by helping us build qualified, competent, knowledgeable and skilled leaders! From insights into personality types and communication style to skills for managing conflict and change, this curriculum gave the foundation we needed. The participant materials are perfect… attractive, interactive and thorough. The […]
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January 3, 2024
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DiSC and Conflict: Part 2

DiSC assessments are a great tool to help good leaders understand not only their employees’ personalities and conflict styles, but also their own. Each of the DiSC traits has a specific reaction to communication when moving from normal conversations to conflict conversations. Awareness of this valuable information can be key in spotting non-productive behaviors that […]
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January 3, 2024
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The Impact of Change in the Workplace

As written by Mary Wollstonecraft Shelley in Frankenstein, “Nothing is so painful to the human mind as a great and sudden change.” And yet change is inevitable. Not only in our day to day lives, but also in our workplaces. While some changes bring about positive progress, some changes at their onset, can seem negative and […]
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January 3, 2024
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Leading Your Company Through Change

As previously discussed in The Impact of Change in The Workplace, change can be difficult in the workplace for both employees and managers. While change can bring about positive progress in a company, overcoming the stress, anxiety, and resistance can be a hard summit to climb. A good manager/leader will need tools to help lead their […]
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