One of the key factors that impact employee engagement is clear work direction and performance expectations. Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform certain tasks but also how they are to behave and act within their role on the team. Often, leaders fail to communicate clearly and specifically what they want, resulting in poor performance, increased frustration, and lower morale. This session provides activities and tools for clearly communicating what is expected on the job, as well as ways to provide ongoing feedback and monitoring of performance.
Module Objectives:
- Understand the causes of poor performance
- Understand the basics of managing performance
- Understand the importance of providing clear and specific instructions
- Practice giving clear direction in a work-related activity
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