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Interactive leadership development program for managers and supervisors.

Managing Conflict

Front Line Leadership: Managing Conflict

Conflict is a normal part of the workplace. When it is handled appropriately, conflict can result in better solutions and effective problem solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on the team.

Module Objectives:

  • Explore the causes of conflict in the workplace
  • Identify supervisor behaviors that contribute to conflict
  • Learn ways to better interact with other conflict styles
  • Prepare for a conversation that is designed to resolve conflicts between two people


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Front Line Leadership: Managing Conflict