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Workplace conflict is inevitable. Even in a business of one, you may have conflict with vendors, groups you outsource to, or even clients that you work with. At some point, there will be disagreements that need to be managed. And that is the key word, managing your conflict so that it can be overcome.

Conflict in the workplace is a normal occurrence. It is the expression of that conflict which determines whether it is constructive or destructive. In The Root of Conflict, Part 1 we discuss the main causes of workplace conflict; poor communication, differences in personalities, different values, and competition.

Managing Conflict is the ninth session of the FrontLine Leadership Program. Conflict is a normal part of all relationships, both professional and personal. Because the workplace is often a high-stress environment, the potential for conflict can be high. This module teaches managers how to identify behaviors that create conflict, helps them understand their own conflict style, and teaches them ways to discuss and resolve conflict with others.