What differentiates Front Line Leadership from other programs?
Our classroom training process incorporates a variety of structured activities and content that are engaging, fast-paced, and immediately applicable to the workplace. We reinforce learning through between-session, structured activities that encourage productive dialogue between supervisors and their teams. These activities improve communication, reduce conflict, and contribute to increased employee engagement. We provide feedback to the participant’s manager through monthly updates of what is covered in class, expected outcomes, and ways to follow up with participants to reinforce learning.
Is it possible to pick and choose which of the modules we want?
Yes. You may select specific modules to address the outcomes you are looking for. We suggest you commit to at least 3-4 modules with the associated activities to have a real impact on behavior and culture change.
How often do we have to schedule modules?
FLL is designed for flexible implementation. While some clients schedule sessions every 2-4 weeks, others may schedule multiple sessions at one time. We suggest no more than 4 weeks between sessions so that program momentum is maintained.
What types of activities are used in the program?
75% of the program is activity based and 25% is content/lecture. Activities include:
• Small and large group discussions
• Self assessment
• Small and large group team-building activities
• Videos
• Targeted games/competitions
• Roleplay
• Lecture
What language options are available?
The Front Line program is available for in-person training in English, Spanish, French, Portuguese, Simple Chinese, German, Turkish, and Bahasa (Indonesian). It is currently available in English and Spanish for our virtual delivery.
What outcomes can I expect from the Front Line program?
Some of the outcomes of the Front Line Leadership program include:
• Reduced conflict and employee complaints
• Improved morale on the team
• Improved leader confidence and competence
• More productive communication and relationships between leader and direct reports
• Effective use of coaching and feedback
• Increase in employee engagement and satisfaction
• Improved employee performance
• Improved workplace environment
What problems does this training address?
• Poor communication skills
• Lack of confidence in leader role
• Poor coaching or mentoring skills
• Inability to provide clear work direction
• Inability to build cohesive teams
• Low morale/ engagement of team
• Top down rather than collaborative leadership style
• Inability or unwillingness to properly address poor performance
• Complaints from individual contributors regarding supervisor behavior
• Harassment / inappropriate comments
• Inability to personally manage emotions under stress
What industries have used the Front Line program?
The Front Line Leadership program has been used in the following industries:
• Banking/financial institutions
• Builders – Commercial and Residential Construction Services
• Education K-12
• Education – Higher Ed
• EMT / Paramedic Services
• Environment
• Energy
• Food Service / Suppliers
• Government
• Technology / IT
• Manufacturing
• Industries Con’t
• Medical
• Non-Profit
• Oil and Gas
• Service
Do you offer an online version of the program?
We do offer a web-based, interactive version of the Front Line Leadership program. The online version is facilitator led, offers interactive content, and a blended learning process of self-paced activites, instructor lead virtual sessions, and structured application back on the job.
