Empathy in Leadership: A Powerful Tool for Team Connection
One of your seasoned sales team members is usually recognized for going above and beyond to meet deadlines. However,
Front Line Leadership is a flexible, 10-module leadership development program that provides new and current supervisors and managers with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. Leaders learn to deliver clear direction, coach employees, and provide effective feedback. The ultimate goal of the training is to enable leaders to create work environments that foster employee engagement, improve performance, and increase employee satisfaction.
New leaders need tools that are clear, actionable, and easy to apply. That is where Front Line Leadership comes in. Our program is designed around practical models and strategies that leaders can apply immediately. Our developmental approach takes learners through a step-by-step process resulting in a solid foundation of leadership skills that immediately impact leader confidence and team performance.
Front Line Leadership will help your leaders:
Clients have the option of utilizing the full 10-module program or selecting specific modules to address organizational needs. Our in-person and virtual offerings are based on the same content and activities to ensure a common language and process for leadership development, whether delivered in-person or virtually. The program can be used with a variety of leadership levels, including high-potential employees, leads, supervisors, and first-time managers.
Our in-person, virtual, hybrid, and internal trainer certification options provide organizations with the flexibility to engage both local and remote employee needs.
Are you looking for in-person training delivered at your site? Our team of experienced trainers can deliver at one or multiple locations throughout the U.S. and Canada.
Combining self-directed activities with live virtual delivery, our virtual process provides remote teams with an interactive process using the same Front Line content that is utilized in the classroom.
We know that one size does
not fit all. We offer a customized hybrid program utilizing both our in-person and virtual processes to meet specialized needs you may
have.
We offer one, two, and three-day Train-the-Trainer Certification for organizations wishing to internally train Front Line internally. Complete facilitation guides, PowerPoint decks, hands-on tools, and videos are included.
What You Need When You Need It
Front Line contains 10 core leadership topics that are delivered in four-hour blocks. You choose only the topics that fit your organization’s needs and both English and Spanish options are available. Our flexible design gives you control over timing, frequency, and spacing of sessions.
Content That Delivers
We use practical and easy to master tools and models to complement our training process. We continually improve and expand our library of activities and information to deliver current, relevant content.
Sustainable Change
Our program includes a number of tools that sustain learning beyond the classroom. We reinforce learning through between-session, structured activities that encourage productive dialogue between frontline leaders and their teams. These activities improve communication, reduce conflict, and contribute to increased employee engagement.
Measurable Impact
Reduced conflict and employee complaints; improved team morale; leader confidence and competence; enhanced leader-employee communication and relationships; effective coaching and feedback; and increased employee engagement and satisfaction.
One of your seasoned sales team members is usually recognized for going above and beyond to meet deadlines. However,
Your team looks to you in times of transition to lead them smoothly and keep their best interests at
You arrive at the office an hour early and stay late for three days straight, meticulously preparing for the
For more information about the Front Line Leadership program or to request a quote for your organization, fill out the contact form provided.