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Module VIII – Coaching for Commitment is the eighth session of the Front Line Leadership Program. In the workplace, managers have the opportunity to coach their employees to improve and achieve at high levels. This module teaches participants why coaching is important, explains the different roles that coaches play, and walks them through the steps needed to successfully coach employees that have performance or behavior problems.

Managing Performance 2: The Employee Development Model is the sixth session of the FrontLine Leadership Program. In this module, participants will learn how to use a model for developing employees known as the Employee Development Model (EDM). This tool helps managers identify which employees might benefit from more attention and which employees would continue to perform well with less attention.

Managing Performance I: Clear Work Direction is the sixth session of the Front Line Leadership Program. All managers must deal with situations where employees have not performed up to standards. This module helps participants understand why these performance problems happen and how they should be addressed when they do. It will also help new managers minimize performance problems by learning to communicate directions clearly to ensure that their expectations are fully understood.

Communication and Effectiveness is the fifth session of the Front Line Leadership Program. Without effective communication skills, even a leader with the best intentions is unable to produce results with his or her team. Participants will learn listening skills, how to provide feedback, and how to give praise and recognition.

Teamwork and Collaboration is the fourth session of the Front Line Leadership Program. Productive teams are the cornerstone of any successful organization. Supervisors and managers will learn in this module why teams are important and explore the many ways that they can be used. After learning the specific components of successful teams and analyzing the effectiveness of the team that they are currently leading, they will then be able to apply what they have learned to improve this team’s perfo...

Motivating and Engaging is the third session of the Front Line Leadership Program. “Engagement” can be defined as the level of energy and excitement that an employee brings to work. Engaged employees are more productive and profitable and they are less likely to be absent from work and to quit, potentially saving millions of dollars a year. This module explores the factors that determine engagement levels and how it can impact an organization. Managers will learn about the important role trust...

Managing Different Personalities is the second session of the Front Line Leadership Program. One of the biggest challenges supervisors and managers face is interacting with different types of people with varying personality types. This module teaches participants how to modify their own personal communication style when interacting with different personality types, ensuring that their message is clearly understood. More effective communication will allow them to develop more effective relationsh...

The Role of the Leader is the introductory session for the Front Line Leadership Program. This module stresses the important connection between quality leaders and the success of an organization. Participants will understand the qualities, skills, and traits that are needed to become a highly effective leader and experience the impact that poor leadership has on the effectiveness of the team. The objectives of this module are:

Countless studies have shown that organizations that invest in leadership development perform better than those that do not. Research also shows that although companies claim that developing their leaders is a top priority, only a minority of them invest in leadership training programs. If your organization is not currently implementing a leadership training program, it may be time to reconsider your plan of action for equipping your leaders to reach their full potential.

The leaders in your organization need training and development to reach their full potential and positively impact those that they lead. The Front Line Leadership program is designed to enable leaders to create work environments that foster employee engagement, improve performance, and increase employee satisfaction.