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Coaching in business is similar to coaching a semi-pro athlete. Much like an athlete, most people in the business world already have the basic know-how and tools to do their job. They’ve trained, had experience, and are comfortable enough with their industry-related skillset to do their job. But much like a trained athlete, fine-tuning can always improve their game.

“Actions speak louder than words.” We’ve all heard this phrase, and when it comes to face-to-face communication, this adage holds true. Research shows that approximately 80-90 percent of the meaning of a message lies not in the words said, but what has been conveyed during a conversation through nonverbal communication.

Front Line Leadership will be attending the 51st Annual CareerTech Summer Conference taking place on August 1st at the Cox Convention Center in Oklahoma City, Oklahoma.

Effective communication is key to the success of any business. Leaders must be able to accurately decipher and communicate their missions, objectives, and visions for their company to their managers, and those managers to their employees.

In many workplaces, a communication gap exists between leaders and employees - 91% of employees in a recent survey report that their manager does not communicate effectively. Often, the most difficult type of communication with an employee involves giving feedback. When managers fail to provide effective employee feedback, employees become disengaged, resulting in losses of productivity, profitability and talent.

Every manager at some point in their career will have to learn to deal with an underperforming employee. If your staff isn’t performing at their best, it can decrease morale and your business’s ability to meet its’ objectives. It is both important and fair for leadership and the underperforming employee to find a solution to their underperformance issue.

Experts say that the engagement, involvement, and satisfaction of the employees should be the biggest concern for organizations. When employees are actively engaged, it can directly affect the productivity and financial standing of the company.

Managing Change is the tenth and final session of the Front Line Leadership Program. Change is inevitable, both in life and in the workplace. This module will equip the leaders in your workplace to communicate upcoming changes, understand how these changes will affect their team members, and deal with any resulting resistance.

Managing Conflict is the ninth session of the FrontLine Leadership Program. Conflict is a normal part of all relationships, both professional and personal. Because the workplace is often a high-stress environment, the potential for conflict can be high. This module teaches managers how to identify behaviors that create conflict, helps them understand their own conflict style, and teaches them ways to discuss and resolve conflict with others.

Module VIII – Coaching for Commitment is the eighth session of the Front Line Leadership Program. In the workplace, managers have the opportunity to coach their employees to improve and achieve at high levels. This module teaches participants why coaching is important, explains the different roles that coaches play, and walks them through the steps needed to successfully coach employees that have performance or behavior problems.