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“Actions speak louder than words.” We’ve all heard this phrase, and when it comes to face-to-face communication, this adage holds true. Research shows that approximately 80-90 percent of the meaning of a message lies not in the words said, but what has been conveyed during a conversation through nonverbal communication.

Front Line Leadership will be attending the 51st Annual CareerTech Summer Conference taking place on August 1st at the Cox Convention Center in Oklahoma City, Oklahoma.

Effective communication is key to the success of any business. Leaders must be able to accurately decipher and communicate their missions, objectives, and visions for their company to their managers, and those managers to their employees.

In many workplaces, a communication gap exists between leaders and employees - 91% of employees in a recent survey report that their manager does not communicate effectively. Often, the most difficult type of communication with an employee involves giving feedback. When managers fail to provide effective employee feedback, employees become disengaged, resulting in losses of productivity, profitability and talent.

Every manager at some point in their career will have to learn to deal with an underperforming employee. If your staff isn’t performing at their best, it can decrease morale and your business’s ability to meet its’ objectives. It is both important and fair for leadership and the underperforming employee to find a solution to their underperformance issue.

Managing Performance 2: The Employee Development Model is the sixth session of the FrontLine Leadership Program. In this module, participants will learn how to use a model for developing employees known as the Employee Development Model (EDM).

Managing Performance I: Clear Work Direction is the sixth session of the Front Line Leadership Program. All managers must deal with situations where employees have not performed up to standards. This module helps participants understand why these performance problems happen and how they should be addressed when they do.

Teamwork and Collaboration is the fourth session of the Front Line Leadership Program. Productive teams are the cornerstone of any successful organization. Supervisors and managers will learn in this module why teams are important and explore the many ways that they can be used.

Motivating and Engaging is the third session of the Front Line Leadership Program. “Engagement” can be defined as the level of energy and excitement that an employee brings to work. Engaged employees are more productive and profitable and they are less likely to be absent from work and to quit, potentially saving millions of dollars a year. This module explores the factors that determine engagement levels and how it can impact an organization. Managers will learn about the important role trust...

The Role of the Leader is the introductory session for the Front Line Leadership Program. This module stresses the important connection between quality leaders and the success of an organization. Participants will understand the qualities, skills, and traits that are needed to become a highly effective leader and experience the impact that poor leadership has on the effectiveness of the team. The objectives of this module are: