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Frustrated, you cancel your dinner reservations. You thought for sure you’d be out celebrating your promotion tonight. You have the skillsets, the experience, even the longevity with the company. But once again, you were passed over. “Why does this keep happening?” you wonder. Sure, the person they hired looked like an executive her first day in the office. You actually thought she was in the wrong meeting when she walked into the conference room. But appearance shouldn’t matter--especially ...

Every manager at some point in their career will have to learn to deal with an underperforming employee. If your staff isn’t performing at their best, it can decrease morale and your business’s ability to meet its’ objectives. It is both important and fair for leadership and the underperforming employee to find a solution to their underperformance issue.

Experts say that the engagement, involvement, and satisfaction of the employees should be the biggest concern for organizations. When employees are actively engaged, it can directly affect the productivity and financial standing of the company.

Module VIII – Coaching for Commitment is the eighth session of the Front Line Leadership Program. In the workplace, managers have the opportunity to coach their employees to improve and achieve at high levels. This module teaches participants why coaching is important, explains the different roles that coaches play, and walks them through the steps needed to successfully coach employees that have performance or behavior problems.

Managing Performance I: Clear Work Direction is the sixth session of the Front Line Leadership Program. All managers must deal with situations where employees have not performed up to standards. This module helps participants understand why these performance problems happen and how they should be addressed when they do. It will also help new managers minimize performance problems by learning to communicate directions clearly to ensure that their expectations are fully understood.