Front Line Leadership is a newly redesigned, flexible, ten module program that provides new and current supervisors and managers with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. The ten four-hour modules can be offered in any combination. Each one targets a specific set of skills. This blog post is the fourth in a series of posts that explains each of these ten modules in greater detail.
Click here to learn more about the first module, The Role of the Leader.
Click here to learn more about the second module, Managing Different Personalities.
Click here to learn more about the third module, Motivating and Engaging.
Click here to learn more about the fourth module, Teamwork and Collaboration.
Communication and Effectiveness is the fifth session of the Front Line Leadership Program. Without effective communication skills, even a leader with the best intentions is unable to produce results with his or her team. Participants will learn listening skills, how to provide feedback, and how to give praise and recognition. By improving their communication skills, leaders will create more productive work environments with greater cooperation among team members, resulting in less conflict.
The objectives of this module are:
- Understand the core communication skills of effective supervisors. Communication is much more than just words - it also involves tone of voice and non-verbal communication methods such as body language and gestures. Effective leaders are aware of all three of these components and by mastering skills in each area, they are able to communicate successfully.
- Assess your communication strengths and weaknesses. After participants understand what skills are necessary for effective communication, they will self-assess their current strengths and weaknesses and learn specific ways to improve in any areas of weakness.
- Develop and practice listening skills. Listening should be an active process in which managers are able to gather information about a problem and help guide the speaker towards a potential solution. Participants will fully understand the three-step listening process presented and will practice the process during the session with a current problem they are experiencing in the workplace.
- Develop skills in providing feedback and praise. Feedback is essential for employees – it allows them to learn what is expected on the job, learn the skills to perform their work effectively, and grow within the company. It also helps build relationships and improve team functionality. Participants will learn and practice specific strategies for providing both negative feedback and praise. They will also understand why recognition is important and some ways to recognize their employees.
For more information about how the Front Line Leadership Program can transform your organization or for pricing information, contact Robert Winter at 832-483-5535 or fill out a contact form on our contact page.